News

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• Supporting customers living with chronic kidney disease

  In July, along with Bristol Water and Kidney Care UK, we had the pleasure of being invited to visit the Renal Dialysis Unit at Southmead Hospital in Bristol.

• Wessex Water Community fund

  We're looking to help projects that are at the heart of the communities we serve, and this fund aims to support community-based activities or projects that meet a local need and seek to improve the lives of local people who are most in need of support.

• SignLive is going live this month for our customers and staff

  We have partnered with SignLive to provide new ways for our customers who use British Sign Language (BSL) to contact our teams.

• Data share is now two-way

  We’re really pleased to announce that, as of 31 March 2023, we are now sharing our Priority Services information two ways with our local Energy Distribution networks.

• Working together to support kidney patients

  We have joined forces with Kidney Care UK, the UK's leading kidney patient support charity, and Bristol Water to support more than 200,000 people with chronic kidney disease in the South West of England.

• Vulnerability Awareness Week

  We’re really excited to announce we held our first Vulnerability Awareness Week (15-19 May).

• New Eligibility calculator

  As one of the actions from CCW affordability review and the need for a single application process, we have released a new Eligibility calculator on our customer website.

• Wiltshire Money

  We are the lead body for financial inclusion activity within Wiltshire and provide a network – and strategic framework.

• Funded partner workshops

  In January we hosted two workshops in the south and north areas of our region.

• Rural Cost of Living survey - your help needed

  A survey is being held in partnership with the Citizens Advice Rural Issues Group and we would appreciate your help in getting as many people as possible to complete it.

• Update to our social media packs

  Our social media resource pack has recently been updated with new wording and imagery for you to use.

• CCW support and information available

  CCW the independent voice for water consumers has introduced a water saving podcast called ‘Waterfall’.

• Warning over loan sharks causing misery for families

  If you borrowed from a loan shark, make it a priority to seek specialist support to escape their clutches and get your finances back on track.

• Customer case study - Eileen

  Eileen shares her experience to help other customers like her. Eileen is now water debt free and managing her bills much better. Here’s her story.

• Supporting mutual customers

  Working in partnership is crucial in enabling us to break down the barriers of engagement with customers

• Dorset Resilience Forum home emergency plan

  Looking after yourself and others in an emergency can be a worry, but a little preparation can make it less stressful.

• HSBC No Fixed Address Service

  HSBC have partnered with Shelter and other UK and local charities to help people without a fixed home address open a bank account.

• Public living rooms

  Bristol Water and Wessex Water have provided funding for North Somerset Council's Public Living Rooms initiative.

• Round up of the year 2022

  It’s been an incredibly busy year for us, so we wanted to reflect on what we’ve have done to support our customers

• Discover the wonders of Walking with Water this autumn

  Campaign aims to inspire people to go the extra mile to save water.