News

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• Vulnerability Awareness Week

  We’re really excited to announce we held our first Vulnerability Awareness Week (15-19 May).

• New Eligibility calculator

  As one of the actions from CCW affordability review and the need for a single application process, we have released a new Eligibility calculator on our customer website.

• Wiltshire Money

  We are the lead body for financial inclusion activity within Wiltshire and provide a network – and strategic framework.

• Funded partner workshops

  In January we hosted two workshops in the south and north areas of our region.

• Rural Cost of Living survey - your help needed

  A survey is being held in partnership with the Citizens Advice Rural Issues Group and we would appreciate your help in getting as many people as possible to complete it.

• Update to our social media packs

  Our social media resource pack has recently been updated with new wording and imagery for you to use.

• CCW support and information available

  CCW the independent voice for water consumers has introduced a water saving podcast called ‘Waterfall’.

• Warning over loan sharks causing misery for families

  If you borrowed from a loan shark, make it a priority to seek specialist support to escape their clutches and get your finances back on track.

• Customer case study - Eileen

  Eileen shares her experience to help other customers like her. Eileen is now water debt free and managing her bills much better. Here’s her story.

• Supporting mutual customers

  Working in partnership is crucial in enabling us to break down the barriers of engagement with customers

• Dorset Resilience Forum home emergency plan

  Looking after yourself and others in an emergency can be a worry, but a little preparation can make it less stressful.

• HSBC No Fixed Address Service

  HSBC have partnered with Shelter and other UK and local charities to help people without a fixed home address open a bank account.

• Public living rooms

  Bristol Water and Wessex Water have provided funding for North Somerset Council's Public Living Rooms initiative.

• Round up of the year 2022

  It’s been an incredibly busy year for us, so we wanted to reflect on what we’ve have done to support our customers

• Discover the wonders of Walking with Water this autumn

  Campaign aims to inspire people to go the extra mile to save water.

• Wessex Water Foundation funding now open

  Applications are now open again for our Wessex Water Foundation Community Fund.

• Cost of Living Crisis Update

  We are predicting an increase in demand for help with water bills as a result of the cost of living crisis.

• North Somerset Council data share

  As you know, we are keen to grow our data shares with local authorities. We are now in early discussions with North Somerset Council.

• Sports United Against Dementia from the Alzheimers Society

  In light of the Lioness’ fantastic Euro 2022 win, it’s apt to share information about Alzheimer’s Society’s Sports United Against Dementia campaign.

• Our opening hours are changing

  As of 1 September, the opening hours of our billing Contact Centre will be changing.