News

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• Vulnerability Awareness Week

  We’re really excited to announce we held our first Vulnerability Awareness Week (15-19 May).

• New Eligibility calculator

  As one of the actions from CCW affordability review and the need for a single application process, we have released a new Eligibility calculator on our customer website.

• Wiltshire Money

  We are the lead body for financial inclusion activity within Wiltshire and provide a network – and strategic framework.

• Funded partner workshops

  In January we hosted two workshops in the south and north areas of our region.

• Rural Cost of Living survey - your help needed

  A survey is being held in partnership with the Citizens Advice Rural Issues Group and we would appreciate your help in getting as many people as possible to complete it.

• Update to our social media packs

  Our social media resource pack has recently been updated with new wording and imagery for you to use.

• CCW support and information available

  CCW the independent voice for water consumers has introduced a water saving podcast called ‘Waterfall’.

• Warning over loan sharks causing misery for families

  If you borrowed from a loan shark, make it a priority to seek specialist support to escape their clutches and get your finances back on track.

• Customer case study - Eileen

  Eileen shares her experience to help other customers like her. Eileen is now water debt free and managing her bills much better. Here’s her story.

• Supporting mutual customers

  Working in partnership is crucial in enabling us to break down the barriers of engagement with customers

• Dorset Resilience Forum home emergency plan

  Looking after yourself and others in an emergency can be a worry, but a little preparation can make it less stressful.

• HSBC No Fixed Address Service

  HSBC have partnered with Shelter and other UK and local charities to help people without a fixed home address open a bank account.

• Public living rooms

  Bristol Water and Wessex Water have provided funding for North Somerset Council's Public Living Rooms initiative.

• Round up of the year 2022

  It’s been an incredibly busy year for us, so we wanted to reflect on what we’ve have done to support our customers

• Discover the wonders of Walking with Water this autumn

  Campaign aims to inspire people to go the extra mile to save water.

• Wessex Water Foundation funding now open

  Applications are now open again for our Wessex Water Foundation Community Fund.

• Cost of Living Crisis Update

  We are predicting an increase in demand for help with water bills as a result of the cost of living crisis.

• North Somerset Council data share

  As you know, we are keen to grow our data shares with local authorities. We are now in early discussions with North Somerset Council.

• Council Tax Energy Support

  South Somerset District Council (SSDC) have asked us to share the following as they are concerned their residents in vulnerable circumstances have not yet applied for their rebate.

• Sports United Against Dementia from the Alzheimers Society

  In light of the Lioness’ fantastic Euro 2022 win, it’s apt to share information about Alzheimer’s Society’s Sports United Against Dementia campaign.