Since June 2024, our Outreach Coordinators have been making a real difference by bringing customer service directly to communities across our water supply region. Initially launched with two dedicated coordinators, the programme has now grown to include a third team member—ensuring full coverage across our customer area in partnership with Bristol Water and Bournemouth Water.
These regular drop-in sessions offer face-to-face contact with a customer service adviser at a variety of accessible locations. Whether your clients have a question about their bill or need advice on water usage, our Outreach Coordinators are here to help.
At each session, our advisers can:
- Answer questions about the bill.
- Refer customers for support if they are struggling to pay.
- Provide tips on saving water and avoiding blockages.
- Help with queries about water quality, plumbing, and drainage.
These sessions are designed to make it easier for customers to get the help they need, right in the local community.
To find the nearest drop-in session, visit: Community Drop-Ins | Wessex Water
